Support Center

Find answers, download catalogs, and get the help you need

24/7 Support

Our team is available around the clock to assist you

Get Support

Email Support

Send us your queries and we'll respond within 24 hours

Email Us

Live Chat

Get instant answers through our live chat service

Start Chat

Remote Support

We can troubleshoot and fix issues remotely

Request Service

Frequently Asked Questions

Select a category to explore common queries

Double curtain tracks require about 10 inches of duct width and depth.

Place the power supply on the same side as the motor.

Yes, using custom L-shaped wall brackets.

Yes, flexible tracks allow smooth corner transitions.

Up to 12 meters depending on the motor model.

Yes, all Skylink tracks support manual override.

No, each track requires its own motor for smooth control.

Not necessarily. Surface mount options are available.

One motor per curtain track is required.

Yes, compatible with Alexa, Google, and Tuya.

Yes, using scheduling in the app.

Standard 220V AC supply.

No, Skylink motors run under 30dB — whisper quiet.

Average life is 10+ years under regular use.

Yes, via manual buttons or RF remote.

Indoor models are not waterproof; outdoor versions are available.

They run on 4 AA batteries lasting 8–12 months.

Yes, through app or Alexa voice command.

Yes, fingerprint and pin access work offline.

Up to 100 fingerprints and 50 codes.

Use a power bank via the emergency USB port.

No, smart locks can be uninstalled easily.

Yes, configurable auto-lock timers are built-in.

No, fingerprint works without Wi-Fi.

Up to 4 loads per panel.

Yes, fans and lights can be configured independently.

Yes, for compatible dimmable loads.

Yes, via the Skylink mobile app.

They support both Wi-Fi and CoSS & Zigbee variants.

Yes, standard 2x4 wall box mount.

No, avoid touching with wet hands.

Yes, neutral connection required.

Manual controls still work; app reconnects automatically.

Yes, the Skylink app is free on iOS & Android.

Yes, share device access with multiple users.

All devices include 1-year manufacturer warranty.

4–5 days for a standard 1-kanal house setup.

Yes, offline local control is supported.

Yes, full integration with both voice assistants.

Yes, Skylink offers 24/7 customer support and installation assistance.

Passive Infrared (PIR), Gas Leakage, Temperature & Humidity, Water Leakage, Smoke, Door/Window, and Air Quality sensors.

Sensors use the CoSS & Zigbee protocol for stable and secure communication.

Sensors use lithium 2024 cells or adapters depending on the model.

Yes, obstacles may affect performance.

Yes, users can mute or cancel notifications as needed.

Yes, pre-configured scenes continue to function offline.

Yes, our smart switches work with standard wiring systems.

Each gang supports a maximum load of 200W.

Yes, fully compatible with Alexa, Google Assistant, and Siri.

Yes, built-in surge protection ensures safety and durability.

Physical operation remains functional, only app control is paused.

Yes, an internet connection is needed for remote control and monitoring.

No, each thermostat controls a single indoor unit.

Pre-configured scenes will continue working even offline.

Apartment units serve multiple rooms/floors, while outdoor units support home use with multiple indoor connections.

The system is wired, using Cat6 cables and PoE for power and data.

Yes, you can communicate with visitors and unlock gates via the app.

Yes, outdoor units are designed to be weather-resistant and durable.

Product Catalog

Explore our complete range of smart automation and energy-efficient products

Comprehensive Product Catalog

Discover our full range of automation products with detailed specifications, pricing, installation guides, and compatibility charts — all in one catalog.

Download Catalog

Book a Survey or Inquiry

Schedule a site visit or send us your inquiry

Fill the Form

Please enter a valid name (letters & spaces only, 3–50 chars).
Please enter a valid phone number (10–15 digits, optional +).
Please enter a valid email address.

Chat Instantly on WhatsApp

Connect directly with our experts for instant support, quotes, or product details — anytime, anywhere.

Real-Time Response
Send Photos or Videos
Available 24/7
Talk to a Specialist
Chat on WhatsApp

Available 9 AM – 10 PM, Every Day